Home / Proposals for Wood Buffalo / One place for every resident request
Municipal services
One place for every resident request
One front door for reports, questions and follow-up, with a record you can check.
Idea for assessment, not an approved project
The problem
What residents describe today.
Residents report problems through many doors: phone, online forms, councillors and social media. Each one keeps its own record.
People report the same issue more than once because they never hear back.
Evidence
The problem comes from residents who report the same issue more than once. It has not been measured yet. To test it: how many requests arrive through each channel, how many are duplicates, and how many get an answer.
The idea
An approach to assess.
- One app and one record for every request, whichever door it comes through.
- Describe the problem in plain words. The system sorts it to the right team and a person approves it.
- A reference number and an update at each step, with a photo when it is fixed.
- One official source for emergency updates, matched to your address.
Before anything happens
What this idea still needs.
- Tarrabin Consulting's role
- Tarrabin Consulting wrote this idea and can advise on it. We do not run these services and we hold no approval to build them. Any decision belongs to the people and organizations responsible.
- Decisions needed
- Which channels would feed one record, who approves how requests are sorted, and how emergency updates stay with the official source.
- Next step to test it
- Map every way a request comes in today and count duplicates over a sample month.
- Communities
- Where an idea touches First Nations or Métis communities, those communities decide. Nothing goes ahead without their written mandate, and the Crown's duty to consult stays with the Crown.
Video, 1 min 54 s
Video coming soon
Four fictional neighbours and how their concerns are documented, routed and followed through.
Demonstration. Screens show simulated data. People in the video are fictional unless named.
Coming to the Tarrabin Consulting YouTube channel.
Your opinion
Three questions. Under a minute.
Is this a problem for you, and would this idea help? Your answers are counted with everyone else's.
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