How we work
From the first conversation to delivery.
Every engagement follows the same six stages, whatever the service. You always know what comes next and what you will receive.
- 1
First conversation
A free 30-minute call about what you need, your deadline and who is involved.
Output Notes and a next step
- 2
Written scope and quote
Scope, price and schedule in writing before any work starts.
Output Quote you can accept or change
- 3
Discovery
We gather your numbers, documents and the people who know the work.
Output Information list and plan
- 4
The work
One accountable lead, with updates on the schedule you agree.
Output Drafts and updates
- 5
Review and handover
You review, we revise, and everything is handed over against the scope.
Output Final deliverables
- 6
Follow-through
Where the scope includes it, we stay for the next step: the meeting, the submission or the launch.
Output Next steps
What you can expect.
One accountable lead
One person answers for the schedule, the cost and the result.
Scope in writing first
No work starts before you have the scope and the price in writing.
Updates you can plan around
You agree how often you hear from us, and you hear from us then.
Your documents stay yours
Confidential material is handled under a confidentiality agreement where one is needed.
Questions about the process.
How much does the first call cost?
Nothing. The first call is free and lasts about 30 minutes.
What if the work changes part way through?
We put the change in writing, with its effect on price and schedule, before doing it.
Do you work outside Fort McMurray?
Yes. Most work is in Wood Buffalo and Northern Alberta; other places are discussed case by case.
Start with a conversation.
A free 30-minute call. We reply to every request within one business day, Monday to Friday.